Guests Refund Policy MajorcaDirect

Our Safe Booking Guarantee on bookings during the covid-19 outbreak

We would like to assure you that we are closely monitoring the situation and will keep you up to date of any changes and that your health, safety, wellbeing & peace of mind comes first .

Cleaning and disinfection protocol covid-19 Holiday Homes & hotels

in these special circumstances, all our holiday properties & hotel partners must meet our usual strict high standards & the current disinfection protocols before every arrival. There will be extra cleaning service available upon request at an extra charge

To find out more about the cleaning measure & protocol taken please click here: Cleaning and disinfection protocol Covid-19

We are aware that many people will be wondering if this is the best moment to book your next holiday or what will happen with your existing booking. Given these circumstances & due to Covid-19 crisis, we have changed our Terms and Conditions for future bookings. You can check our new cancelation Policy below:

Existing booking cancellations

We pride ourselves on exceptional customer service, we have done our best to manage this unprecedented situation with the utmost care and compassion as quickly as possible. to date we have fully refunded all our client's cancellations, without deducting any fees from the initial payment made.

Future booking cancellations

We recognise that this is an evolving situation. We will continue to reassess our policies and procedures as they relate to future performances based on recommendations from designated public health authorities and governments agencies.

In case of airports closures from any departure or arrival destinations, you have the option to change your dates at no extra fees or charges, or you can opt to cancel your booking and you are guaranteed to receive the full refund within 48 hours.

In case your flights being cancelled for future dates due to Covid-19 emergency, you have the option to change your dates at no extra fees or charges,or you can opt to cancel your booking and you are guaranteed to receive the full refund within 48 hours. (subject to flight cancellation proof related to covid-19)

Amount of notice given for cancellation or change If you cancel your booking and special circumstances policies

Flexible cancellation policies allow guests to get a full refund, including all fees, when they cancel at least 14 days before check-in. Please check this page to find out exactly how cancellations work for bookings up until the end of 2020

Cancellations made from the reservation date up to 14 days prior to check-in day 0%

Cancellations made from the reservation date up to 7 days prior to check-in day 30%

Cancellations made from the reservation date up to 1 day prior to check-in day 100%

Cancellations for hotel rooms made from the reservation date up to 1 day prior to check-in 0%

For more details please contact us at booking@majorcadirect.com or call us on Tel: + 44 20 7193 9084

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Securing a holiday property with a deposit. Applicable only for for future bookings in 2021

Majorca Direct uses secure online payment system. We manage & receive deposits & booking payments on behalf of the guests for booking a holiday property or hotel in Majorca.

This ensures peace of mind for both the guests and holiday property owner alikelation, the guests booking deposits are protected & guests are assured a full refund which is always guaranteed by us

There are however other holiday accommodation suppliers that requires NO deposit and there will be no down payment required from you, and you will only pay upon your arrival to the holiday property or hotel premises

Note: To insure peace of mind for all our guests booking holiday properties or hotels in Mallorca with us, All holiday properties & hotels listed with us are physically checked & visited by one of our portfolio managers, this policy ensures safety of guests, ensuring high standards of holiday properties or hotels listed with us.

NOTE: PRIOR TO THE GUESTS ARRIVAL TO THE HOLIDAY PROPERTY OR HOTEL, THE HOLIDAY PROPERTY OWNERS OR HOTEL MANAGERS ARE NOT ALLOWED AND WILL NEVER ASK FOR DOWN PAYMENTS OR ANY OTHER PAYMENTS FROM THE GUESTS. MAJORCADIRECT.COM CUSTOMER SERVICE WILL NEVER ASK FOR YOUR CREDIT CARD NUMBER OR CVV OVER THE PHONE OR EMAILS. THESE ARE ONE OF THE MEASURES TO PROTECT GUESTS AND HOLIDAY PROPERTY OWNERS / HOTELS AGAINST FRAUD.

Paying a deposit to secure your holiday property with us in Majorca depends on the owners down payment conditions & policies, most holiday property owners request 30% down payment to secure a booking, you just pay a deposit from the total amount of the booking which can be fully refunded if a cancelation is made depending on the cancelation policy of the holiday property owners, cancellation policies can vary between 7 to 90 days and will be clearly outlined on the holiday property booking terms & conditions and cancellation policy

Paying a deposit helps secure a holiday property early and budget for your holiday and you won't have to pay your full balance up to 7 to 90 days before you check-in to the holiday property, this also depends on when you made the booking & the holiday owner cancellation policy

For example: a holiday home owners can have one of these 5 cancellation policies, which will be always displayed on the holiday property listing terms & conditions:

Flexible. (7 days) Moderate. (14 days) Strict. (21 days) and Super Strict (35 days). and from time to time there are other cancelation policies up to maximum 90 days. You are eligible a full deposit refund if you cancel your booking before the cancellation policy date

Guests Refund Policy

Guests may cancel and review any penalties associated with the cancellation. Guests can cancel a reservation by viewing their booking on the My Trips page and then clicking 'Cancel' on the reservation made.

Majorcadirect.com, will refund the full deposit 24 hours after the cancellation is made by the guests

“Example of cancellation made by guests with 90 days cancellation policy, this example also applies to 7,14,21 & 35 days cancellation policies :”

Example: 90 days cancellation policy: Full refund if a cancellation is made more then 90 days prior to the Check In time

1. Guests can receive a full refund of accommodation fees (the total nightly rate you're charged) if the cancellation is made more then 90 days prior to the booking local check-in time
2. The guests will be eligible for a full refund if the holiday property is unsafe
3. Note: All holiday properties & hotels listed with us are physically checked by our portfolio managers, which visits the holiday premises for Safety, high standards & meeting the owners/managers of the holiday properties or hotels.
4. The guests will be eligible for a full refund if the holiday property listed booking is not accurate and misleading, e.g: regarding the number of bedrooms, bathrooms, amenities and location
5. Cleaning fees will always be refunded if the guests cancels more then 90 days before check-in time
6. If the guests fail to cancel less than 90 days before check-in time, the total amount of the booking fees are non-refundable, the cleaning fee is not refundable, and the guests will not receive a refund
7. If the guests arrives and decides to leave early, the accommodation fees for the nights not spent are not refunded, the cleaning fee is not refundable, and the guests will not receive a refund for the remaining nights
8. The guests may be eligible for a refund if the holiday property or apart-hotel owner fails to provide reasonable access to the holiday property
9. A refund can be issued if there is a complaint from either party. Notice must be given to MajorcaDirect.com within 24 hours of the check-in time. MajorcaDirect.com will review & mediate when necessary, and has the final say in all disputes

For more details about how it works please contact us at contact@majorcadirect.com or call us on + 34 93 8023 027 or + 44 20 7193 9084