Traveller Refund Policy

Securing a holiday property with a Deposit

Majorca Direct uses a secure online payment system. We manage & receive deposits & booking payments on behalf of the traveller for booking a holiday property in Majorca. This ensures peace of mind for both the traveller and holiday property owner alike.  If there is a booking cancellation, the traveller is assured a full refund which is always guaranteed by us

Pay just 30% deposit  to secure your holiday property with us in Majorca, you just pay a 30% deposit from the total amount of the booking

This helps you budget for your holiday and you won't have to pay your full balance until 14 to 42 days before you check in, depending on the holiday owner cancellation policy

For example, holiday home owners can have one of these 4 cancellation policies, which will be always displayed on the holiday property listing: Flexible (7 days) Moderate (14 days) Strict (21 days) and Super Strict (35 days). You are eligible a full deposit refund if you cancel your booking before the cancellation date

Traveller Refund Policy

Travellers may cancel and review any penalties associated with the cancellation. Travellers can cancel a reservation by viewing their booking on the My Trips page and then clicking 'Cancel' on the reservation made.

Flexible: Full refund  if the cancellation is made more then 7 days prior to the Check In time

1. Travellers can receive a full refund of accommodation fees (the total nightly rate you're charged) if the cancellation is made more then 7 days prior to the booking local check-in time
2. Cleaning fees will always be refunded if the traveller cancels more then 7 days before check-in time
3. If the traveller cancels less than 7 days before check-in time, the total amount of the booking fees are non-refundable, the cleaning fee is not refundable, and the traveller will not receive a refund
4. If the traveller arrives and decides to leave early, the accommodation fees for the nights not spent are not refunded, the cleaning fee is not refundable, and the traveller will not receive a refund for the remaining nights
5. The traveller may be eligible for a refund if the holiday property or apart-hotel owner fails to provide reasonable access to the holiday property
6. The traveller may be eligible for a refund if the listed booking is not accurate and misleading, eg, regarding the number of bedrooms, bathrooms, amenities and location
7. The traveller may be eligible for a refund if the holiday property is unsafe
8. The traveller may be eligible for a refund if the holiday property or apart-hotel owner fails to disclose that there is an animal at the property prior to the booking 
9. A refund can be issued if there is a complaint from either party. Notice must be given to MajorcaDirect.com within 24 hours of the check-in time. MajorcaDirect.com will review & mediate when necessary, and has the final say in all disputes
10. Travellers may cancel and review any penalties associated with the cancellation
11. Travellers can cancel a reservation by viewing their booking on the My Trips page, clicking on More Info and then clicking Request Cancellation on the reservation

Moderate: Full refund if the cancellation is made more then 14 days prior to the Check In time

1. Travellers can receive a full refund of accommodation fees (the total nightly rate you're charged) if the cancelation is made more then 14 days prior to the booking local check-in time
2. Cleaning fees will always be refunded if the traveller cancels more then 14 days before check-in time
3. If the traveller cancels less than 14 days before check-in time, the total amount of the booking fees are non-refundable, the cleaning fee is not refundable, and the traveller will not receive a refund
4. If the traveller arrives and decides to leave early, the accommodation fees for the nights not spent are not refunded, the cleaning fee is not refundable, and the traveller will not receive a refund for the remaining nights
5. The traveller may be eligible for a refund if the holiday property or apart-hotel owner fails to provide reasonable access to the holiday property
6. The traveller may be eligible for a refund if the listed booking is not accurate and misleading, eg, regarding the number of bedrooms, bathrooms, amenities and location
7. The traveller may be eligible for a refund if the holiday property is unsafe
8. The traveller may be eligible for a refund if the holiday property or apart-hotel owner fails to disclose that there is an animal at the property prior to the booking 
9. A refund can be issued if there is a complaint from either party. Notice must be given to MajorcaDirect.com within 24 hours of the check-in time. MajorcaDirect.com will review & mediate when necessary, and has the final say in all disputes
10. Travellers may cancel and review any penalties associated with the cancellation
11. Travellers can cancel a reservation by viewing their booking on the My Trips page, clicking on More Info and then clicking Request Cancellation on the reservation

Strict: Full refund if the cancellation is made more then 21 days prior to the Check In time

1. Travellers can receive a full refund of accommodation fees (the total nightly rate you're charged) if the cancellation is made more then 21 days prior to the booking local check-in time
2. Cleaning fees will always be refunded if the traveller cancels more then 21 days before check-in time
3. If the traveller cancels less than 21 days before check-in time, the total amount of the booking fees are non-refundable, the cleaning fee is not refundable, and the traveller will not receive a refund
4. If the traveller arrives and decides to leave early, the accommodation fees for the nights not spent are not refunded, the cleaning fee is not refundable, and the traveller will not receive a refund for the remaining nights
5. The traveller may be eligible for a refund if the holiday property or apart-hotel owner fails to provide reasonable access to the holiday property
6. The traveller may be eligible for a refund if the listed booking is not accurate and misleading, eg, regarding the number of bedrooms, bathrooms, amenities and location
7. The traveller may be eligible for a refund if the holiday property is unsafe
8. The traveller may be eligible for a refund if the holiday property or apart-hotel owner fails to disclose that there is an animal at the property prior to the booking 
9. A refund can be issued if there is a complaint from either party. Notice must be given to MajorcaDirect.com within 24 hours of the check-in time. MajorcaDirect.com will review & mediate when necessary, and has the final say in all disputes
10. Travellers may cancel and review any penalties associated with the cancellation
11. Travellers can cancel a reservation by viewing their booking on the My Trips page, clicking on More Info and then clicking Request Cancellation on the reservation

Super Strict: Full refund if the cancellation is made more then 35 days prior to the Check In time

1. Travellers can receive a full refund of accommodation fees (the total nightly rate you're charged) if the cancellation is made more then 35 days prior to the booking local check-in time
2. Cleaning fees will always be refunded if the traveller cancels more then 35 days before check-in time
3. If the traveller cancels less than 35 days before check-in time, the total amount of the booking fees are non-refundable, the cleaning fee is not refundable, and the traveller will not receive a refund
4. If the traveller arrives and decides to leave early, the accommodation fees for the nights not spent are not refunded, the cleaning fee is not refundable, and the traveller will not receive a refund for the remaining nights
5. The traveller may be eligible for a refund if the holiday property or apart-hotel owner fails to provide reasonable access to the holiday property
6. The traveller may be eligible for a refund if the listed booking is not accurate and misleading, eg, regarding the number of bedrooms, bathrooms, amenities and location
7. The traveller may be eligible for a refund if the holiday property is unsafe
8. The traveller may be eligible for a refund if the holiday property or apart-hotel owner fails to disclose that there is an animal at the property prior to the booking 
9. A refund can be issued if there is a complaint from either party. Notice must be given to MajorcaDirect.com within 24 hours of the check-in time. MajorcaDirect.com will review & mediate when necessary, and has the final say in all disputes
10. Travellers may cancel and review any penalties associated with the cancellation
11. Travellers can cancel a reservation by viewing their booking on the My Trips page, clicking on More Info and then clicking Request Cancellation on the reservation