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How it works

How do I create An Account?

Whether you're a holiday rental owner or a traveller, you need to create an account with MajorcaDirect.com

Create an MajorcaDirect.com account as a holiday rental owner or a traveller

  1. Go to MajorcaDirect.com and click Sign Up at the top right of the page
  2. Enter your name, email address, password and click Sign Up
  3. To finish creating an account, you need to validate your mobile phone number (it's a free service)
  4. To confirm your phone number, enter the code that was sent to you  and click check to created the account

Note: Please confirm your mobile phone number as soon as possible. You will not be able to use your account until you confirm your mobile phone number

Create an account via Facebook or Google +

  1. Go to MajorcaDirect.com and click Sign Up at the top right of the page
  2. Click Sign up with Facebook or Google +
  3. Enter the email address and password you use to sign into

Facebook or Google + and click Sign In

By creating an account, you can book a property as a traveller or list a property as a holiday rental owner / property manager

What is a traveller account?

A traveller account allows you to search, book or save a holiday rental property on our site.

A traveller account is required in order to book a holiday rental property

When you request to book or ask a question about a holiday property, the holiday owners or property managers can see your profile, but will not be able to see your email or contact details until the booking is confirmed 

In your account dashboard, you can view your bookings or booking requests by clicking on the My Trips page. On this page, you can view the following:

  1. Booking requests that are pending - Your booking request has been sent to the holiday property owner or manager, and they haven't yet responded 
  2. Booking request has been accepted - The holiday rental owner or property manager has accepted your reservation request, and the payment has been processed
  3. Your booking has been confirmed, and you have completed the payment for your booking
  4.  You can cancel a booking or payment request prior to or after the owner accepts or declines your booking request
  5. The holiday property owner or manager has declined your reservation request

Confirmed booking & travelling

Once you have confirmed and paid for your holiday accommodation, you can message, email, or call the holiday owners or apart-hotel managers to communicate and arrange for the collection of keys or ask them questions

The holiday property owner’s or manager’s contact details can be found in the itinerary once you have a confirmed reservation. Your billing receipt and itinerary are automatically generated and are stored on the My Trip page and sent to you via email

Itinerary

Your itinerary will include useful information about your reservation, including:

  1. Check-in time
  2. Listing address
  3. Detailed directions to the holiday property
  4. Telephone number of the holiday owner or manager
  5. Direct link to message the holiday owner or manager
  6. Confirmed check-in details
  7. House manual
  8. House rules
  9. Your billing information 
  10. MallorcaDirect's contact details

Billing receipt

Your billing receipt will include a brief summary of your reservation, including:

  1. Name of the traveller who made the booking
  2. Any additional travellers’ names you've included
  3. Total number of travellers for the reservation
  4. Address of the holiday property
  5. Name of the holiday owner or manager
  6. Dates of the reservation
  7. Breakdown of the total price paid

What is a holiday owner or manager account?

Whether you are an owner of a private property, an agent or an apart-hotel owner, by listing your holiday properties with us, you will benefit from extensive marketing exposure, with a global reach to millions of people worldwide.

Listing properties with MajorcaDirect.com is free. We charge holiday owners and managers a commission every time a booking is completed through our website

Creating a holiday property owner or manager account is completely free. You can list as many properties as you wish, and your account dashboard will allow you to use the following tools:

• You can manage your bookings & calendar

• You can set up prices & cancellation terms

• You can add descriptions & photos of your property

• You can answer questions from travellers & meet them in person after the booking & payment are completed

How do I sync my Majorcadirect.com calendar with another calendar?

You can prevent multiple guests from booking the same dates by syncing your Majorcadirect.com calendar with your other calendars.

Calendar importing

Calendar importing allows you to automatically keep your Majorcadirect.com calendar up to date with an external calendar that supports the iCalendar format, including Google calendar or calendars on other websites.

To import a calendar:

  1. Click on My Listing and Calendar for the listing you want to edit
  2. Click Availability Settings in the top-right corner of your calendar view
  3. Under Sync Calendars, select Import calendar
  4. Paste your calendar’s URL in the Calendar address (URL) field
  5. Name your calendar
  6. Click Import calendar

If you edit an external calendar that syncs with your calendar on Majorcadirect.com, it will take a few hours for those changes to be visible to guests viewing your listing.

Calendar exporting

Calendar exporting lets you view your Majorcadirect.com calendar on an external calendar that supports the iCal format. To export your calendar in the iCal format and add it to your external calendar:

To export your calendar

  1. Click on My Listing and Calendar for the listing you want to edit
  2. Click Availability Settings in the top-right corner of your calendar view
  3. Under Sync Calendars, select Export calendar

4 Copy and paste the Majorcadirect.com calendar link into your iCal applications

Confirmed booking

Once the booking is confirmed and payment is completed for the holiday accommodation, you can message, email, or call the traveller to communicate and arrange for the collection of keys or to answer questions

The traveller’s contact details can be found in the itinerary once you have a confirmed reservation. The billing receipt and itinerary are automatically generated and are stored on the My reservation page and sent to you via email

Itinerary

The itinerary will include useful information about the traveller’s reservation, including:

  1. Check-in time
  2. Listing address
  3. Detailed directions of the holiday property
  4. Telephone number of the traveller
  5. Direct link to message to the traveller to confirm check-in details
  6. House manual
  7. House rules
  8. Billing information
  9. Majorca Direct’s contact information

Billing receipt

The billing receipt will include a brief summary of your reservation, including:

  1. Name of the traveller who made the booking
  2. Any additional tavellers’ names you've included
  3. Total number of travellers for the reservation
  4. Address of the holiday property
  5. Dates of the reservation
  6.  Breakdown of the total price paid by the traveller & the payment method

Securing a holiday property with a Deposit

Majorca Direct uses a secure online payment system. We manage & receive deposits & booking payments on behalf of the traveller for booking a holiday property in Majorca.

This ensures peace of mind for both the traveller and holiday property owner alike.  If there is a booking cancellation, the traveller is assured a full refund which is always guaranteed by us

There are however other holiday accommodation suppliers that requires NO deposit and there will be no downpayment required from you, and you will only pay upon your arrival to the holiday premises 

Some holiday property owners request no downpayment deposit and other request from 30% to 50% downpayment

Pay from 30% - 50% deposit to secure your holiday property with us in Majorca depending on the owners downpayment condition, you just pay a deposit from the total amount of the booking which can be refunded if a cancelation is made depending on the cancelation policy of the holiday property owners 

This helps you budget for your holiday and you won't have to pay your full balance until 14 to 67 days before you check in, depending on the holiday owner cancellation policy

For example, holiday home owners can have one of these 5 cancellation policies, which will be always displayed on the holiday property listing: Flexible (7 days) Moderate (14 days) Strict (21 days) and Super Strict (35 days) and from time to time there are other cancelation policies up to maximum 60 days. You are eligible a full deposit refund if you cancel your booking before the cancellation date

Traveller Refund Policy

Travellers may cancel and review any penalties associated with the cancellation. Travellers can cancel a reservation by viewing their booking on the My Trips page and then clicking 'Cancel' on the reservation made.

Flexible: Full refund  if the cancellation is made more then 7 days prior to the Check In time

  1. Travellers can receive a full refund of accommodation fees (the total nightly rate you're charged) if the cancellation is made more then 7 days prior to the booking local check-in time
  2. Cleaning fees will always be refunded if the traveller cancels more then 7 days before check-in time
  3. If the traveller cancels less than 7 days before check-in time, the total amount of the booking fees are non-refundable, the cleaning fee is not refundable, and the traveller will not receive a refund
  4. If the traveller arrives and decides to leave early, the accommodation fees for the nights not spent are not refunded, the cleaning fee is not refundable, and the traveller will not receive a refund for the remaining nights
  5. The traveller may be eligible for a refund if the holiday property or apart-hotel owner fails to provide reasonable access to the holiday property
  6. The traveller may be eligible for a refund if the listed booking is not accurate and misleading, eg, regarding the number of bedrooms, bathrooms, amenities and location
  7. The traveller may be eligible for a refund if the holiday property is unsafe
  8. The traveller may be eligible for a refund if the holiday property or apart-hotel owner fails to disclose that there is an animal at the property prior to the booking 
  9. A refund can be issued if there is a complaint from either party. Notice must be given to MajorcaDirect.com within 24 hours of the check-in time. MajorcaDirect.com will review & mediate when necessary, and has the final say in all disputes
  10. Travellers may cancel and review any penalties associated with the cancellation
  11. Travellers can cancel a reservation by viewing their booking on the My Trips page, clicking on More Info and then clicking Request Cancellation on the reservation

Moderate: Full refund if the cancellation is made more then 14 days prior to the Check In time

  1. Travellers can receive a full refund of accommodation fees (the total nightly rate you're charged) if the cancelation is made more then 14 days prior to the booking local check-in time
  2. Cleaning fees will always be refunded if the traveller cancels more then 14 days before check-in time
  3. If the traveller cancels less than 14 days before check-in time, the total amount of the booking fees are non-refundable, the cleaning fee is not refundable, and the traveller will not receive a refund
  4. If the traveller arrives and decides to leave early, the accommodation fees for the nights not spent are not refunded, the cleaning fee is not refundable, and the traveller will not receive a refund for the remaining nights
  5. The traveller may be eligible for a refund if the holiday property or apart-hotel owner fails to provide reasonable access to the holiday property
  6. The traveller may be eligible for a refund if the listed booking is not accurate and misleading, eg, regarding the number of bedrooms, bathrooms, amenities and location
  7. The traveller may be eligible for a refund if the holiday property is unsafe
  8. The traveller may be eligible for a refund if the holiday property or apart-hotel owner fails to disclose that there is an animal at the property prior to the booking 
  9. A refund can be issued if there is a complaint from either party. Notice must be given to MajorcaDirect.com within 24 hours of the check-in time. MajorcaDirect.com will review & mediate when necessary, and has the final say in all disputes
  10. Travellers may cancel and review any penalties associated with the cancellation
  11. Travellers can cancel a reservation by viewing their booking on the My Trips page, clicking on More Info and then clicking Request Cancellation on the reservation

Strict: Full refund if the cancellation is made more then 21 days prior to the Check In time

  1. Travellers can receive a full refund of accommodation fees (the total nightly rate you're charged) if the cancellation is made more then 21 days prior to the booking local check-in time
  2. Cleaning fees will always be refunded if the traveller cancels more then 21 days before check-in time
  3. If the traveller cancels less than 21 days before check-in time, the total amount of the booking fees are non-refundable, the cleaning fee is not refundable, and the traveller will not receive a refund
  4. If the traveller arrives and decides to leave early, the accommodation fees for the nights not spent are not refunded, the cleaning fee is not refundable, and the traveller will not receive a refund for the remaining nights
  5. The traveller may be eligible for a refund if the holiday property or apart-hotel owner fails to provide reasonable access to the holiday property
  6. The traveller may be eligible for a refund if the listed booking is not accurate and misleading, eg, regarding the number of bedrooms, bathrooms, amenities and location
  7. The traveller may be eligible for a refund if the holiday property is unsafe
  8. The traveller may be eligible for a refund if the holiday property or apart-hotel owner fails to disclose that there is an animal at the property prior to the booking 
  9. A refund can be issued if there is a complaint from either party. Notice must be given to MajorcaDirect.com within 24 hours of the check-in time. MajorcaDirect.com will review & mediate when necessary, and has the final say in all disputes
  10. Travellers may cancel and review any penalties associated with the cancellation
  11. Travellers can cancel a reservation by viewing their booking on the My Trips page, clicking on More Info and then clicking Request Cancellation on the reservation

Super Strict: Full refund if the cancellation is made more then 35 days prior to the Check In time

  1. Travellers can receive a full refund of accommodation fees (the total nightly rate you're charged) if the cancellation is made more then 35 days prior to the booking local check-in time
  2. Cleaning fees will always be refunded if the traveller cancels more then 35 days before check-in time
  3. If the traveller cancels less than 35 days before check-in time, the total amount of the booking fees are non-refundable, the cleaning fee is not refundable, and the traveller will not receive a refund
  4. If the traveller arrives and decides to leave early, the accommodation fees for the nights not spent are not refunded, the cleaning fee is not refundable, and the traveller will not receive a refund for the remaining nights
  5. The traveller may be eligible for a refund if the holiday property or apart-hotel owner fails to provide reasonable access to the holiday property
  6. The traveller may be eligible for a refund if the listed booking is not accurate and misleading, eg, regarding the number of bedrooms, bathrooms, amenities and location
  7. The traveller may be eligible for a refund if the holiday property is unsafe
  8. The traveller may be eligible for a refund if the holiday property or apart-hotel owner fails to disclose that there is an animal at the property prior to the booking 
  9. A refund can be issued if there is a complaint from either party. Notice must be given to MajorcaDirect.com within 24 hours of the check-in time. MajorcaDirect.com will review & mediate when necessary, and has the final say in all disputes
  10. Travellers may cancel and review any penalties associated with the cancellation
  11. Travellers can cancel a reservation by viewing their booking on the My Trips page, clicking on More Info and then clicking Request Cancellation on the reservation

Other cancelation and refunded policies  (60 days)


Full refund if the cancellation is made more then 60 days prior to the Check In time


Travellers can receive a full refund of accommodation fees (the total nightly rate you're charged) if the cancellation is made more then 60 days prior to the booking local check-in time

  1. Cleaning fees will always be refunded if the traveller cancels more then 60 days before check-in time
  2. If the traveller cancels less than 60 days before check-in time, the total amount of the booking fees are non-refundable, the cleaning fee is not refundable, and the traveller will not receive a refund
  3. If the traveller arrives and decides to leave early, the accommodation fees for the nights not spent are not refunded, the cleaning fee is not refundable, and the traveller will not receive a refund for the remaining nights
  4. The traveller may be eligible for a refund if the holiday property or apart-hotel owner fails to provide reasonable access to the holiday property
  5. The traveller may be eligible for a refund if the listed booking is not accurate and misleading, eg, regarding the number of bedrooms, bathrooms, amenities and location
  6. The traveller may be eligible for a refund if the holiday property is unsafe
  7. The traveller may be eligible for a refund if the holiday property or apart-hotel owner fails to disclose that there is an animal at the property prior to the booking 
  8. A refund can be issued if there is a complaint from either party. Notice must be given to MajorcaDirect.com within 24 hours of the check-in time. MajorcaDirect.com will review & mediate when necessary, and has the final say in all disputes
  9. Travellers may cancel and review any penalties associated with the cancellation
  10. Travellers can cancel a reservation by viewing their booking on the My Trips page, clicking on More Info and then clicking Request Cancellation on the reservation