Please wait...

How it works

Our Safe Booking Guarantee on bookings during the covid-19 outbreak

We would like to assure you that we are closely monitoring the situation and will keep you up to date of any changes and that your health, safety, wellbeing & peace of mind comes first .

Cleaning and disinfection protocol Covid-19 Holiday Homes & hotels

in these special circumstances, all our holiday properties & hotel partners must meet our usual strict high standards & the current disinfection protocols before every arrival. There will be extra cleaning service available upon request at an extra charge

To find out more about the cleaning measure & protocol taken please click here: Cleaning and disinfection protocol Covid-19

We are aware that many people will be wondering if this is the best moment to book your next holiday or what will happen with your existing booking. Given these circumstances & due to Covid-19 crisis, we have changed our Terms and Conditions for future bookings. You can check our new cancellation Policy below:

Existing booking cancellations

We pride ourselves on exceptional customer service, we have done our best to manage this unprecedented situation with the utmost care and compassion as quickly as possible. to date we have fully refunded all our client's cancellations, without deducting any fees from the initial payment made.

Future booking cancellations

We recognise that this is an evolving situation. We will continue to reassess our policies and procedures as they relate to future performances based on recommendations from designated public health authorities and governments agencies.

In case of airports closures from any departure or arrival destinations, you have the option to change your dates at no extra fees or charges, or you can opt to cancel your booking and you are guaranteed to receive the full refund within 48 hours.

In case your flights being cancelled for future dates due to Covid-19 emergency, you have the option to change your dates at no extra fees or charges,or you can opt to cancel your booking and you are guaranteed to receive the full refund within 48 hours. (subject to flight cancellation proof related to covid-19)

Amount of notice given for cancellation or change If you cancel your booking and special circumstances policies

Flexible cancellation policies allow guests to get a full refund, including all fees, when they cancel at least 14 days before check-in. Please check this page to find out exactly how cancellations work for bookings up until the end of 2020

Cancellations made from the reservation date up to 14 days prior to check-in day 0%

Cancellations made from the reservation date up to 7 days prior to check-in day 30%

Cancellatiosn made from the reservation date up to 1 day prior to check-in day 100%

Cancellations for hotel rooms made from the reservation date up to 1 day prior to check-in 0%

For more details please contact us at booking@majorcadirect.com or call us on Tel: + 44 20 7193 9084

___________________________________________________________________________________________________________________________________________________________________________________

Whether you're a holiday rental owner or a guest renting a holiday property or a hotel accommodation, you need to create an account with MajorcaDirect.com

You can sign up using your email address, Facebook account, or Google account. Signing up and creating an account with MajorcaDirect.com is free

  1. Go to MajorcaDirect.com and click Sign In then Sign Up at the top right of the website
  2. Enter your name, email address, password and click Sign Up
  3. To complete creating an account, you need to validate your mobile phone number (it's a free service)
  4. To confirm your phone number, enter the code that was sent to you and click check to created the account

Note: Please confirm your mobile phone number as soon as possible. You will not be able to use your account until you confirm your mobile phone number

Create an account via Facebook or Google +

  1. Go to MajorcaDirect.com and click on Sign In then Sign Up at the top right of the page
  2. Click Sign up with Facebook or Google +
  3. Enter the email address and password you use to sign into >Facebook or Google + and click Sign In>

    By creating an account, you can book a property as a holiday guest or list a property as a holiday property rental owner / hotel manager

    What is a holiday guest account?

    A guest account allows you to search, book or save a holiday rental property or a hotel on our website.

    A guest account is required in order to book a holiday rental property or hotel accommodation

    When you request to book or ask a question about a holiday property, the holiday property owners / hotel managers can see your profile, but will not be able to see your email or contact details until the booking is confirmed

    In your account dashboard, you can view your confirmed booking or booking requests by clicking on the My Trips page. On this page, you can view the following:

    1. Your Booking requests that are pending - Your booking request has been sent to the holiday property owner or hotel manager, and they haven't yet responded
    2. Your Booking request has been accepted - The holiday property owner or hotel manager have accepted your reservation request, and the payment has been processed
    3. Your booking request has been accepted and confirmed, and you have completed the down payment or full payment for your booking depending on the holiday property cancellation policy
    4. You can cancel a booking request or payment request prior to or after the property owner or hotel manager have accepted your booking request

    Confirmed booking & traveling

    Once you have confirmed and fully paid for your holiday accommodation, you can message, email, or call the holiday property owners or hotel managers to arrange the collection of keys or ask them questions

    The holiday property owner’s or hotel manager’s contact details can be found in the itinerary once you have a confirmed the reservation and fully paid your reservation. Your billing receipt and itinerary are automatically generated, stored on the My Trip page and copy of the itinerary will be sent to you via email

    Itinerary

    Your itinerary will include useful details about your reservation, including:

    1. Check-in time
    2. The holiday property or hotel address
    3. Detailed directions to the holiday property or hotel
    4. Telephone number of the holiday property owner or hotel manager
    5. Confirmed check-in and check out time
    6. House manual
    7. House rules
    8. Your billing & receipt
    9. MallorcaDirect's customer service contact details

    Billing receipt

    Your billing receipt will include a brief summary of your reservation, including:

    1. Name of the principal guest who made the booking
    2. Additional guests names you've included
    3. Total number of guests
    4. Address of the holiday property or hotel
    5. Name of the holiday property owner or hotel manager
    6. Dates of the reservation
    7. Breakdown of the total price paid
    8. Securing a holiday property with a deposit

      Majorca Direct uses secure online payment system. We manage & receive deposits & booking payments on behalf of the guests for booking a holiday property or hotel in Majorca.

      This ensures peace of mind for both the guests and holiday property owner alike. In case of a booking cancellation, the guests booking deposits are protected & guests are assured a full refund which is always guaranteed by us

      There are however other holiday accommodation suppliers that requires NO deposit and there will be no down payment required from you, and you will only pay upon your arrival to the holiday property or hotel premises

      NOTE: PRIOR TO THE GUESTS ARRIVAL TO THE HOLIDAY PROPERTY OR HOTEL, THE HOLIDAY PROPERTY OWNERS OR HOTEL MANAGERS ARE NOT ALLOWED AND WILL NEVER ASK FOR DOWN PAYMENTS OR ANY OTHER PAYMENTS FROM THE GUESTS. MAJORCADIRECT.COM CUSTOMER SERVICE WILL NEVER ASK FOR YOUR CREDIT CARD NUMBER OR CVV OVER THE PHONE OR EMAILS. THESE ARE ONE OF THE MEASURES TO PROTECT GUESTS AND HOLIDAY PROPERTY OWNERS / HOTELS AGAINST FRAUD.

      Paying a deposit to secure your holiday property with us in Majorca depends on the owners down payment conditions & policies, most holiday property owners request 30% down payment to secure a booking, you just pay a deposit from the total amount of the booking which can be fully refunded if a cancelation is made depending on the cancelation policy of the holiday property owners, cancellation policies can vary between 7 to 90 days and will be clearly outlined on the holiday property booking terms & conditions and cancellation policy

      Paying a deposit helps secure a holiday property early and budget for your holiday and you won't have to pay your full balance up to 7 to 90 days before you check-in to the holiday property, this also depends on when you made the booking & the holiday owner cancellation policy

      For example: a holiday home owners can have one of these 5 cancellation policies, which will be always displayed on the holiday property listing terms & conditions:

      Flexible. (7 days) Moderate. (14 days) Strict. (21 days) and Super Strict (35 days). and from time to time there are other cancelation policies up to maximum 90 days. You are eligible a full deposit refund if you cancel your booking before the cancellation policy date

      Guests Refund Policy

      Guests may cancel and review any penalties associated with the cancellation. Guests can cancel a reservation by viewing their booking on the My Trips page and then clicking 'Cancel' on the reservation made.

      Majorcadirect.com, will refund the full deposit 24 hours after the cancellation is made by the guests

        “Example of cancellation made by guests with 90 days cancellation policy, this example also applies to 7,14,21 & 35 days cancellation policies :”

        Example: 90 days cancellation policy: Full refund if a cancellation is made more then 90 days prior to the Check In time

      1. Guests can receive a full refund of accommodation fees (the total nightly rate you're charged) if the cancellation is made more then 90 days prior to the booking local check-in time
      2. The guests will be eligible for a full refund if the holiday property is unsafe
      3. Note: All holiday properties & hotels listed with us are physically checked by our portfolio managers, which visits the holiday premises for Safety, high standards & meeting the owners/managers of the holiday properties or hotels.
      4. The guests will be eligible for a full refund if the holiday property listed booking is not accurate and misleading, e.g: regarding the number of bedrooms, bathrooms, amenities and location
      5. Cleaning fees will always be refunded if the guests cancels more then 90 days before check-in time
      6. If the guests fail to cancel less than 90 days before check-in time, the total amount of the booking fees are non-refundable, the cleaning fee is not refundable, and the guests will not receive a refund
      7. If the guests arrives and decides to leave early, the accommodation fees for the nights not spent are not refunded, the cleaning fee is not refundable, and the guests will not receive a refund for the remaining nights
      8. The guests may be eligible for a refund if the holiday property or apart-hotel owner fails to provide reasonable access to the holiday property
      9. A refund can be issued if there is a complaint from either party. Notice must be given to MajorcaDirect.com within 24 hours of the check-in time. MajorcaDirect.com will review & mediate when necessary, and has the final say in all disputes
      10. For more details about how it works please contact us at contact@majorcadirect.com or call us on + 34 93 8023 027 or + 44 20 7193 9084

        What is a holiday property owner or hotel manager, “Host” account?

        Whether you are an owner of holiday property, an agent or hotel manager/ owner, by listing your holiday properties & hotel accommodation with us, you will benefit from extensive marketing exposure throughout the world.

        Listing holiday properties & hotels with MajorcaDirect.com is completely free.

        Creating a “Host” account is completely free. You can list as many properties or hotels as you wish, and your account dashboard will allow you to use the following tools:

        • You can accept or decline booking requests

        • You can manage your bookings & calendars

        • You can set up prices & cancellation terms

        • You can add descriptions & photos of your properties

        • You can add house rules & check-in & check-out conditions

        • You can answer questions from guests once booking & payment is completed

        How do I sync my Majorcadirect.com calendar with another booking platform calendars?

        You can prevent multiple guests bookings by syncing your Majorcadirect.com calendar with your other holiday booking platforms calendars.

        Syncing Calendar

        Syncing Calendar allows you to automatically keep your Majorcadirect.com calendar up to date with an external calendar that supports the iCalendar / ”Ical” format, including Google calendar or calendars of other holiday booking platforms.

        How To Sync a calendar:

        1. Click on My Listing and Calendar for the holiday property or hotel
        2. Click Sync New Calendar
        3. Paste your calendar’s URL in the Calendar (URL) Address field
        4. Enter the Name of the Property Calendar
        5. Click Save & Sync

        When you sync a calendar of your Holiday Property or Hotel with Majorcadirect.com, it will take up to an hours for the Calendar to be completely synced.

        Confirmed booking

        Once a booking is confirmed and payment is completed for the holiday accommodation, you can message, email, or call the guests to communicate and arrange the collection of keys or to answer questions from the guests

        The guest’s contact details can be found in the itinerary once you have confirmed the reservation. The billing receipts and itineraries are automatically generated and stored on the My reservation property dashboard, an itinerary copy of the guests will also be sent to you via email

        Itinerary

        The itinerary will include useful guest’s and booking details, including:

        1. Check-in time
        2. The holiday property or hotel name and reference number
        3. The holiday property or hotel address
        4. Details & booking reference of the holiday property or hotel
        5. Guests Telephone numbers & emails
        6. House manual
        7. House rules
        8. Billing details
        9. For more details about how it works please contact us at contact@majorcadirect.com or call us on + 34 93 8023 027 or + 44 20 7193 9084